FAQs
How We Work
How do we work & communicate?
We work online, remotely and not from a central office. We use online tools to make our magic happen.
Communication will initially be via email or Whatsapp. Whilst working with us we prefer to communicate Whatsapp may communicate but it can be carried using any number of channels e.g. phone, Hangouts, Slack, Trello or even insta. Whatever works for you.
What doesn’t work for us is unscheduled calls all day, every day. We don’t employ sales people, just experts. And our time is always in demand. Calls are limited to scheduled calls unless you are on a retainer contract.
What kind of access do we need for your store?
We prefer to have full access to your store + analytics so we can see the full picture.
How much do you charge?
We have a pricing page here which gives a basic overview of costs. All projects/websites are different and so we can only give an accurate estimate once we know exactly what you need. We may also need to review your code as well as integrations in order to give an accurate quote.
Please request a quote and someone will get back to you.
Services, Prices & Billing
Can you do X, Y & Z on my Shopify store?
Yes, absolutely. We can do literally anything with any Shopify store.
Our Shopify Services page covers most of what we offer. The short answer is we can do anything.
Please contact us for a quote.
Can you work under a white label agreement?
We can, yes. But we have a different pricing structure for projects we can’t use in our portfolio. Ultimately – past projects sell future ones so we areveryexpensive if you do not want us to share the work with other clients or on our website. e.g. if you’re another agency without the skills to deliver Shopify project…we probably won’t be a good fit. Just pass the project onto the pro’s
For a quote please contact us.
How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
What payment methods do you accept?
New clients: we accept payments via bank/wire transfer for invoices over $1,000 and credit/debit card/Paypal for smaller payments.
Existing clients: we accept all forms of payment including bank/wire transfer, Paypal and credit/debit cards.
What currency do you bill in?
We can bill in £/$/€/AED
Contracts
We make contracts for large projects but not for small ones (e.g. not usually under $3k). This is due to the time it takes to write the contract. We also make contracts for retainers.
Monthly Retainers
Some clients need us regularly. For these clients we offer a retainer contract with a fixed number of hours per month. This comes with a 12 month contract and a 3 month cancellation notice period.
The hourly rate is reduced based on a sliding scale of number of hours. More hours = a lower rate.
If you would like a quote for a retainer contract please contact us.
What are the payment terms?
New clients: Established businesses with trading history are billed either once per month if working on an hourly basis or 50/50 if working on a fixed price project. High risk clients are required to pay 100% upfront for all work e.g companies with no trading history. Invoices are sent with 14 day payment terms. Invoices may be the customized offer send via official website to pay on the website payments as an order.
Existing clients: we bill once per month usually on or around the 5th of the month. Invoices are sent with 14 day payment terms.
Getting a Quote
How do I get a quote?
To get a quote please fill in the Quote Request form. Someone will get back to you within one working day.
Estimate vs Fixed Price
If the scope is very clear we can give you a fixed price for completing the work. If the scope is not so clear or may change considerably we will give a range estimate.
I'd like to accept a quote - what do I do next?
Please reply to the email quote we sent or follow instructions on the online proposal. Then we can connect via Whatsapp for better communication
We can sense it in the air, you must be curious about our prices!
Let’s cut to the chase, shall we? Our Agency is dedicated to helping small businesses like yours not just grow, but thrive on a global scale. We are a Shopify agency, ready when you are. Hit the WhatsApp icon to connect right now or request an estimation.
REQUEST AN ESTIMATION